Help Lines

NWT Help Line

The NWT Help Line offers confidential support to residents of the Northwest Territories, 24 hours a day, 7 days a week. It is 100% free and anonymous. The help line also has an option for follow-up calls. 

Residents can call the help line at 1-800-661-0844.

Trained counsellors can help you with any number of issues including:

  • stress management;
  • suicidal thoughts;
  • abuse;
  • sexual assault; and
  • depression.

Telephone Group Sessions

The Telephone Group Sessions offers NWT residents group counselling supports on a variety of topics, including:

  • Suicide and Suicide Awareness
  • Depression and Anxiety
  • Grief and Loss
  • Recovery Support
  • Substance Abuse/ Addiction

Open and closed sessions are offered, with the closed sessions being part of a two or three part series.  Open sessions can hold up to 23 individuals while closed sessions hold between 3-10 individuals to maintain group cohesiveness.

You can register for any of these sessions by calling the NWT Help Line and speaking with a counsellor at 1-800-661-0844. You can call in to these sessions from your own phone.

These sessions are free, anonymous and confidential.

For dates and time, visit, https://www.facebook.com/NWTHelpLine/events/ 

NWT residents can also contact a NWT Help Line counsellor with questions via Facebook private messaging.

For more information, visit https://www.facebook.com/NWTHelpLine/

Kids Help Phone

Kids Help Phone is Canada’s only national 24-hour, bilingual and anonymous phone counselling, online counselling and referral service for children and youth.

Their service is completely anonymous and confidential. You don’t even have to tell them your name.  You can connect to them by phone, mobile app or by chat, whenever and however you want.

1-800-688-6868 or Text “CONNECT” to 686868.

Canadian Association for Suicide Prevention

This site provides links to services in your community or province/territory that you can contact for support and counselling.  Click here to find a support service near you:  We offer a wide range of articles, tools and resources on our site to help young people through challenges or experiences they might face.  We also have professional counselling support and a variety of resources to help youth in any moment of need. https://suicideprevention.ca/Need-Help

Hope for Wellness Help Line

The Hope for Wellness Help Line offers immediate help to all Indigenous peoples across Canada.  It is available 24 hours a day, 7 days a week to offer counselling and crisis intervention.  Call the toll-free Help Line at  or connect to the online chat at hopeforwellness.ca.  Services are available in Cree, Ojibway, Inuktitut, French and English.

1-855-242-3310

Trans Lifeline

Trans Lifeline is a national trans-led organization dedicated to improving the quality of trans lives by responding to the critical needs of the trans community with direct service, material support, advocacy, and education. Their vision is to fight the epidemic of trans suicide and improve overall life-outcomes of trans people by facilitating justice-oriented, collective community aid. To learn more, visit https://www.translifeline.org/

1-877-330-6336

LGBT Youth Line

Youth Line offers confidential and non-judgmental peer support through telephone, text and chat services. Get in touch with a peer support volunteer from Sunday to Friday, 4:00PM to 9:30 PM.  For more information, visit http://www.youthline.ca/

1-800-268-9688

Canadian Centre for Child Protection

The Canadian Centre for Child Protection is a national charity dedicated to the personal safety of children. Their goal is to reduce the sexual abuse and exploitation of children, assist in the location of missing children, and prevent child victimization.  To obtain support for families or guidance around how to proceed if you suspect abuse, visit https://www.protectchildren.ca/en/

To report images of online child exploitation, visit CyberTip at https://www.cybertip.ca/app/en/report

National Eating Disorder Information Centre (NEDIC)

NEDIC is a Canadian non-profit providing resources on eating disorders & weight preoccupation.  Eating Disorders thrive in secrecy, but it can be hard to start the conversation. Whether you have an eating disorder yourself, or are affected by someone else’s, NEDIC can help you find the words to reach out. Their helpline can be reached at 1-866-633-4220 outside of the GTA, or at 416-340-4156, Monday to Friday from 9am to 9pm EST. Trained support workers can offer information, referrals to professionals across Canada, resources, and hope.